Handydads Construction Inc. ("Handydads," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us through any communication channel. California License #1073709.
1. Information We Collect
Personal Information You Provide
We may collect the following information when you use our website, request an estimate, book a service, or create an account:
- Contact Information: Name, email address, phone number, and mailing address
- Account Information: Login credentials when you create a customer portal account
- Service Details: Description of requested services, property information, uploaded photos, and project notes
- Payment Information: Credit/debit card details and billing address (processed securely through Stripe — we never store card numbers on our servers)
- Signature Data: Electronic signatures provided during job sign-off
- Communication Records: Messages, emails, and other correspondence with our team
Information Collected Automatically
- Device Data: Browser type, operating system, device identifiers, and screen resolution
- Usage Data: Pages visited, time spent on site, referring URLs, and clickstream data
- Location Data: Approximate location based on IP address, used to route you to your nearest service area
- Cookies & Similar Technologies: We use cookies and local storage to maintain your session, remember preferences (such as your selected location), and improve site functionality
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our handyman and general contracting services
- Process estimates, bookings, and payments
- Send appointment confirmations, scheduling updates, and job status notifications
- Create and manage your customer portal account
- Communicate with you about your service requests via email, phone, or text message
- Send promotional offers, newsletters, and marketing communications (with your consent)
- Comply with legal obligations and enforce our terms of service
- Analyze site usage to improve our website and user experience
3. Text Messaging (SMS/MMS) Communications
Handydads uses text messaging to communicate with customers about their service appointments, job updates, and account activity. By providing your phone number and opting in, you consent to receive text messages from us through our customer relationship management platform.
Types of Text Messages
- Transactional Messages: Appointment confirmations, scheduling reminders, job status updates, deposit/payment confirmations, and customer portal access links (magic links)
- Service Messages: Technician arrival notifications, change request updates, and invoice reminders
- Marketing Messages: Promotional offers, seasonal maintenance reminders, and special discounts (only if you have opted in)
Opting In
You opt in to receive text messages when you: (a) submit a service request or estimate through our website, (b) create an account on our customer portal, (c) provide your phone number to our staff with consent, or (d) respond with an affirmative keyword (e.g., "YES") to a text message opt-in prompt. Consent is not a condition of purchase.
Opting Out
You can opt out of text messages at any time by replying STOP to any message you receive from us. You may also reply HELP for assistance. After opting out, you will receive a one-time confirmation message and no further texts will be sent unless you re-opt-in. You may also contact us directly at (925) 587-3237 or email info@handydadsconstruction.com to manage your preferences.
Message Frequency & Rates
Message frequency varies based on your service activity. Typically, you will receive messages related to active jobs and appointments. Standard message and data rates may apply depending on your carrier and plan. Handydads is not responsible for messaging charges from your wireless provider.
Supported Carriers
Our text messaging service is compatible with most major U.S. carriers including AT&T, Verizon, T-Mobile, Sprint, and others. Carriers are not liable for delayed or undelivered messages.
4. Third-Party Services
We work with trusted third-party service providers to operate our business:
- Stripe: Secure payment processing for deposits, invoices, and subscription billing. Stripe's privacy policy governs payment data handling. We never store your full credit card number.
- Google Firebase: Authentication, database, and cloud storage services for our web application and customer portal
- GoHighLevel / ClientPulse: Customer relationship management (CRM), appointment scheduling, contact management, and automated text/email messaging. Your contact information is stored in our CRM to facilitate service delivery and communication.
- Google Analytics: Website traffic analysis and usage statistics (anonymized)
- Google Cloud Run: Website hosting and deployment
We share only the minimum necessary information with each provider to deliver our services. We do not sell your personal information to third parties.
5. Cookies & Local Storage
Our website uses:
- Session Cookies: To maintain your login state and authentication
- Local Storage: To remember your selected service location, cart contents in the estimator tool, and other preferences
- Analytics Cookies: To understand how visitors use our site so we can make improvements
You can control cookies through your browser settings. Disabling cookies may affect some website functionality, such as staying logged in or remembering your location.
6. Data Security
We implement appropriate technical and organizational security measures to protect your personal information, including:
- SSL/TLS encryption for all data in transit
- Firebase security rules restricting database access to authorized users
- Stripe PCI-DSS compliant payment processing
- Role-based access controls for our administrative systems
- Regular review of data access practices
While we strive to protect your information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security.
7. Data Retention
We retain your personal information for as long as necessary to provide our services, maintain your account, comply with legal obligations, resolve disputes, and enforce our agreements. When your information is no longer needed, we will securely delete or anonymize it.
8. Your California Privacy Rights
If you are a California resident, the California Consumer Privacy Act (CCPA) provides you with additional rights, including:
- Right to Know: You may request details about the categories and specific pieces of personal information we have collected about you
- Right to Delete: You may request that we delete personal information we have collected from you, subject to certain exceptions
- Right to Opt Out: You have the right to opt out of the sale of your personal information. We do not sell personal information.
- Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights
To exercise any of these rights, contact us at info@handydadsconstruction.com or call (925) 587-3237.
9. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected personal information from a child under 18, we will take steps to delete that information promptly.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by updating the "Last updated" date at the top of this page. We encourage you to review this policy periodically.
11. Contact Us
If you have questions about this Privacy Policy or our data practices, contact us at:
- Email: info@handydadsconstruction.com
- Phone: (925) 587-3237
- Mail: Handydads Construction Inc., 9010 Brentwood Blvd STE E, Brentwood, CA 94513
